ITIS

Integrated Technical Information System

Online delivery of product-specific and market-specific repair, diagnostic and service information to improve customer service.

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Blaise

Technical Content Management System

Comprehensive and fully integrated authoring, document management and publishing technology for greater consistency and lower publishing costs.

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DSR

Digital Service Record

DSR – is an electronic version of the paper based Service History Book that improves customer retention and increases service and parts volumes.

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DSC

Digital Service Checksheets

DSC replaces the paper based service checksheet with a tablet based fully integrated digital process that enhances technician efficiency and customer satisfaction.

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Analytics

Unlocking the Value in After Sales Data

Analytics provide real time data on activity in the network, improving customer satisfaction, whilst highlighting revenue opportunities.

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TSA

Translation Service Agent

TSA – Controls Translation Content. Minimises translation requirements and manages the transaction market place more efficiently.

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